The primary goal of the ERIAL
project is to trigger reforms in library services to better meet students’
needs. Traditionally, academic libraries have designed library services and
facilities based on information gleaned from user surveys, usage data, focus
groups, and librarians’ informal observations. While such tools are valuable,
this project employed more user-centered methods to form holistic portraits of
student behavior and needs, directly resulting in changes to library services
and resources. The ERIAL Project has provided much needed insight into how our
students engage with the process of research. By utilizing ethnographic
research methods, rather than more traditional methods, we have developed a
more nuanced, robust view of our students and their relationship with the
library. Based on these findings, the Ames Library is actively engaged in
re-thinking how we offer some of our services, what new resources we need to
make available, and how to build stronger relationships with teaching faculty across
the curriculum. The researchers are confident that the changes being
implemented as a result of this study will significantly enhance the ability to
connect with students.
Asher,
A., Duke, L., & Green, D. (2010).
The ERIAL
project: Ethnographic research in Illinois academic libraries. Illinois, U.S.:
The Academic Commons. http://www.academiccommons.org/2014/09/09/the-erial-project-ethnographic-research-in-illinois-academic-libraries/
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