A research project coming out of Cornell University and Stanford University found that online trolls are made, not born. Oftentimes, their origins come from how a person is feeling at the moment and whether others are displaying troll-like behavior too, the researchers found. Trolls, according to this report, are people who post disruptive messages in Internet discussions intended to upset others. While previous research has suggested that trolling behaviors are "confined to a vocal and antisocial minority," or sociopaths, the reserach has concluded that "ordinary people can engage in such behavior as well."
Cheng, J., Bernstein, M., Danescu-Niculescu-Mizil, C., & Leskovec, J. (2017). Anyone can become a troll: Causes of trolling behavior in online discussions. Portland, OR: CSCW.
http://dx.doi.org/10.1145/2998181.2998213
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