Library Automation perception
With company mergers, library systems have been impacted significantly. An international survey results indicate major differences in satisfaction in the products and companies from which libraries acquire their automation systems. Dissatisfaction and concern prevail, yet some companies maintain exceptional levels of satisfaction from the libraries that use their products.
Breeding, Marshall. (2008). Perceptions 2007: An International Survey of Library Automation. Nashville, TN: Vanderbilt University